We take quality of care very seriously and encourage patients or patient representatives to contact hospital management with any concerns as soon as they arise. Please feel free to contact the manager of the department, or the Director of Quality & Risk at 815-705-7120 if you have any concerns about safety or quality of care issues. The house supervisor can assist you during the evening and midnight shifts.
If concerns cannot be resolved through the hospital, patients and family may contact the Illinois Department of Public Health, Central Complaint Registry, at 1-800-252-4343 (for hearing impaired use only TTY 1-800-547-0466) or write to the Illinois Department of Public Health, Division of Health Care Facilities and Programs, 525 W. Jefferson St., Springfield, IL 62761-0001 or fax: 217-782-0382. A Medicare beneficiary may call the Medicare Quality Improvement Organization at 1-888-524-9900, TTY: 1-888-985-8775.