Frequently Asked Questions – COVID Testing

Q: Is COVID testing available at Morris Hospital’s Urgent Care Centers? If so, who qualifies for testing?

A: Yes, we offer limited COVID testing at the Immediate/Convenient Care centers, only for patients with symptoms highly suggestive of COVID. Tests will be at the provider’s discretion following a medical exam and are not guaranteed. Test results may take up to 6 days. At this time, we are unable to test patients who don’t have symptoms due to the limited number of tests that are available to us.

Q: If a person has COVID/flu-like symptoms, what should they expect from their visit at a Morris Hospital Urgent Care Center?

A: They will be evaluated by a doctor or nurse practitioner, who will order the testing that they feel is appropriate. This may include but is not limited to flu, strep and COVID testing. COVID testing is not guaranteed as we are in short supply currently.

Q: What is the COVID-19 testing procedure like at Urgent Care?

A: If the doctor or nurse practitioner orders a COVID test, the staff will take you into a special room to collect your sample. The test is called nasopharyngeal swab and involves collecting a sample from the patient’s respiratory system through a swab inserted in the nasal cavity.

Q: Will I get results immediately?

A: Currently, specimens collected at a Morris Hospital Immediate or Convenient Care site are sent to an outside laboratory for processing; results may take up to 6 days. Rapid tests, if they become available in the future, will likely not be guaranteed.

Q: What if a patient is just seeking a return-to-work or return-to-school test? Can they come to Urgent Care? If not, where should they go?

A: We are unable to perform return-to-work or return-to-school testing in the Immediate or Convenient Care setting due to the shortage of testing supplies. This cannot be done in the Morris Hospital Emergency Department either. Patients should contact their primary care doctor for return to work or school guidance.

Q: What if a person was exposed to another COVID-positive person, but does not yet have symptoms? Can they come into Urgent Care to be tested? If not, where should they go?

A: We are unable to test patients without symptoms due to a shortage of testing supplies. Asymptomatic patients who are at high risk for complications from COVID should contact their primary care doctor for guidance.

Q: How are you keeping staff and other patients safe in your facilities?

A: All patients are required to wear face coverings inside our facilities, and all staff wear surgical masks or respirators. Swabs and other aerosol-generating procedures (those that are at high risk for spreading COVID) are performed only in a special room where the air is highly filtered to remove airborne illnesses. All areas of our clinics are routinely disinfected per CDC guidelines. We are taking all steps possible to safely welcome patients.

Q: What should someone do if they are experiencing severe COVID symptoms?

A: If you are experiencing severe shortness of breath or other COVID symptoms, please either call 911 or go directly to the nearest Emergency Department

Q: What are your hours of operation?

A: Our urgent care clinics in Channahon, Diamond-Coal City, and Morris are open Mon-Fri from 8 a.m.-7 p.m. and Sat and Sun from 8 a.m.-2 p.m. Our Yorkville clinic is open Mon-Fri from 8 a.m.-4 p.m.

Q: What other services do you provide?

 A: As always, we are here to care for minor to moderate illnesses and injuries including cuts, sprains, concussion symptoms, cough, chest congestion, flu-like or allergy symptoms, sore throat, earache, fever, infections and more.

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