Frequently Asked Questions – COVID Testing

Q: Is COVID testing available at Morris Hospital’s Urgent Care Centers? If so, who qualifies for testing?

A: Yes, we offer COVID testing at the Immediate/Convenient Care centers for patients with symptoms suggestive of COVID, for patients who have been exposed to COVID-19, for those who require a test to return to school, and for those who require a test for travel purposes. A provider examination will be performed prior to all testing. Depending on testing supply availability and the provider’s recommendation,  a rapid test or a send out test may be used. Results on send out tests are typically available within 72 hours.

Q: If a person has COVID/flu-like symptoms, what should they expect from their visit at a Morris Hospital Urgent Care Center?

A: They will be evaluated by a doctor or nurse practitioner, who will order the testing that they feel is appropriate. This may include but is not limited to flu, strep and COVID testing.

Q: What is the COVID-19 testing procedure like at Urgent Care?

A: If the doctor or nurse practitioner orders a COVID test, the staff will take you into a special room to collect your sample. The test is called nasopharyngeal swab and involves collecting a sample from the patient’s respiratory system through a swab inserted in the nasal cavity.

Q: Will I get results immediately?

A: Depending on testing supply availability and the provider’s recommendation, specimens collected at a Morris Hospital Immediate or Convenient Care site may be done through a rapid test or a send out test. Results sent out to an outside laboratory for processing are typically available within 72 hours. Rapid tests are not guaranteed.

Q: What if a patient is just seeking a return-to-school test or test needed for travel requirement? Can they come to Urgent Care? If not, where should they go?

A: We are now offering COVID testing at our urgent care centers for return-to-school and travel requirements. A provider examination will be performed prior to all testing.

Q: What if a person was exposed to another COVID-positive person, but does not yet have symptoms? Can they come into Urgent Care to be tested? If not, where should they go?

A: We will provide testing to individuals who have been exposed to COVID-19, which is defined as having close contact with someone who has testing positive for COVID-19. If you are not experiencing symptoms, please wait 4-5 days from the time of exposure to be tested. This will provide the most accurate results.

Q: How are you keeping staff and other patients safe in your facilities?

A: All patients are required to wear face coverings inside our facilities, and all staff wear surgical masks or respirators. Swabs and other aerosol-generating procedures (those that are at high risk for spreading COVID) are performed only in a special room where the air is highly filtered to remove airborne illnesses. All areas of our clinics are routinely disinfected per CDC guidelines. We are taking all steps possible to safely welcome patients.

Q: What should someone do if they are experiencing severe COVID symptoms?

A: If you are experiencing severe shortness of breath or other COVID symptoms, please either call 911 or go directly to the nearest Emergency Department

Q: What are your hours of operation?

A: Our urgent care clinics in Channahon, Diamond-Coal City, and Morris are open Mon-Fri from 8 a.m.-7 p.m. and Sat and Sun from 8 a.m.-2 p.m. Our Yorkville clinic is open Mon-Fri from 8 a.m.-4 p.m.

Q: What other services do you provide?

 A: As always, we are here to care for minor to moderate illnesses and injuries including cuts, sprains, concussion symptoms, cough, chest congestion, flu-like or allergy symptoms, sore throat, earache, fever, infections and more.

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