Frequently Asked Questions – COVID Testing

Q: Is COVID testing available at Morris Hospital’s Urgent Care Centers? If so, who qualifies for testing?

A: Yes, we offer COVID testing at the Immediate/Convenient Care centers for patients with symptoms suggestive of COVID, for patients who have been exposed to COVID-19 (4-5 days after exposure if asymptomatic), and for those who require a test for travel purposes or return to school (please note that we are unable to test on days 1, 3, 5 and 7 through the school post exposure plan). A provider examination will be performed prior to all testing.

Q: If a person has COVID/flu-like symptoms, what should they expect from their visit at a Morris Hospital Urgent Care Center?

A: They will be evaluated by a doctor or nurse practitioner, who will order the testing that they feel is appropriate. This may include but is not limited to flu, strep and COVID testing.

Q: What is the COVID-19 testing procedure like at Urgent Care?

A: If the doctor or nurse practitioner orders a COVID test, the type of test that will be performed is called nasopharyngeal swab and involves collecting a sample from the patient’s respiratory system through a swab inserted in the nasal cavity.

Q: Will I get results immediately?

A: No. Please allow 2-3 days for test results. Rapid test results are not available at this time (effective 8/23/21) due to a shortage of testing supplies.

Q: What if a patient is just seeking a return-to-school test or test needed for travel requirement? Can they come to Urgent Care? If not, where should they go?

A: If you are seeking testing for travel, be sure to allow 3 days for your test results as the rapid test is unavailable in our urgent care centers at this time. For return to school, we will test asymptomatic exposures 4-5 days after the exposure for best results. We are unable to provide testing as part of the day 1, 3, 5, and 7 school post exposure plan.

Q: What if a person was exposed to another COVID-positive person, but does not yet have symptoms? Can they come into Urgent Care to be tested? If not, where should they go?

A: We will provide testing to individuals who have been exposed to COVID-19, which is defined as having close contact with someone who has testing positive for COVID-19. If you are not experiencing symptoms, we will test you 4-5 days after the exposure. This will provide the most accurate results.

Q: How are you keeping staff and other patients safe in your facilities?

A: All patients are required to wear face coverings inside our facilities, and all staff wear surgical masks or respirators. All areas of our clinics are routinely disinfected per CDC guidelines. We are taking all steps possible to safely welcome patients.

Q: What should someone do if they are experiencing severe COVID symptoms?

A: If you are experiencing severe shortness of breath or other COVID symptoms, please either call 911 or go directly to the nearest Emergency Department

Q: What are your hours of operation?

A: Our urgent care clinics in Channahon, Diamond-Coal City, and Morris are open Mon-Fri from 8 a.m.-7 p.m. and Sat and Sun from 8 a.m.-2 p.m. Our Yorkville clinic is open Mon-Fri from 8 a.m.-7 p.m.

Q: What other services do you provide?

 A: As always, we are here to care for minor to moderate illnesses and injuries including cuts, sprains, concussion symptoms, cough, chest congestion, flu-like or allergy symptoms, sore throat, earache, fever, infections and more.

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