Emergency Department and Family Birthing Suites Earn Top Honors for Patient Satisfaction

Emergency Department and Family Birthing Suites Earn Top Honors for Patient Satisfaction
April 25, 2022 Janet Long

Emergency Department and Family Birthing Suites
Earn Top Honors for Patient Satisfaction

April 25, 2022 – Morris Hospital & Healthcare Centers has been recognized by Professional Research Consultants (PRC) with 11 Excellence in Healthcare Awards for outstanding patient experience. The awards are based on ratings received on the patient satisfaction surveys and how Morris Hospital & Healthcare Centers compares to other hospitals and outpatient clinics across the country that use the same patient survey tool.

The Emergency Department received top honors with an Award of Distinction based on the percentage of patients who rated their overall quality of care as “excellent” on the patient surveys. When compared to ratings received by other emergency departments in PRC’s national client database, Morris Hospital’s Emergency Department was among the top three with the highest score. More than 27,000 patients received care in the Morris Hospital Emergency Department in 2021.

The Family Birthing Suites at Morris Hospital received a Top Performer Award from PRC based on patient ratings on overall quality of care and overall hospital stay.

In addition to the top awards received by the Emergency Department and Family Birthing Suites, Morris Hospital & Healthcare Centers received nine, 5-Star Excellence Awards based on the percentage of patients who gave “excellent” ratings for their overall quality of care. 5-Star awards were received for Outpatient Surgery, Pediatrics, Rheumatology, and the Gardner, Marseilles, Mazon, Minooka – Ridge Road, Morris – Lakewood Drive, and Newark Healthcare Centers.

“Every day, we are focused on providing extraordinary care for our patients, both in the hospital setting and at our healthcare centers,” says Mark Steadham, President & CEO of Morris Hospital & Healthcare Centers. “The feedback from the patient surveys is critically important because it tells us how we’re doing and where we have opportunity for improvement.”

“We’re very proud of our providers and staff for their commitment to providing excellent care and service to our patients, as evident by this national recognition.”

Serving patients at 28 locations, Morris Hospital & Healthcare Centers includes the 89-bed Morris Hospital, as well as physician offices in Braidwood, Channahon, Coal City, Dwight, Gardner, Marseilles, Mazon, Minooka, Morris, Newark, Ottawa, Seneca, and Yorkville. Through the services of over 1,700 healthcare professionals, physicians and volunteers, Morris Hospital provides lifesaving cardiac intervention with angioplasty and stents, a radiation therapy center for cancer patients, state-of-the-art intensive care unit, sleep center, and walk-in care at four urgent care locations. Morris Hospital is a Level II trauma center, Level II perinatal care provider, and primary stroke center. The hospital is known for its compassionate and personalized approach to healthcare and has a Five-Star overall hospital quality rating from the Centers for Medicare & Medicaid Services, the highest rating a hospital can receive.


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