We recognize that the human element of healthcare - having providers who listen to patients' concerns and take time to answer questions - is a critical component of providing excellent patient care. At Morris Hospital & Healthcare Centers, we are committed to doing everything we can to make each patient's hospital stay as comfortable as possible.
For more information regarding a stay at Morris Hospital, please check the following:
Interpreters are available 24 hours a day through Language Line, which provides certified medical intrepretation for over 150 languages. Please inform your healthcare professional if you are in need of translation services or sign language services.
We encourage you to discuss any concerns regarding translation and sign language services with the person providing your care. If concerns are not addressed to your satisfaction, please ask to speak to the department manager or nursing supervisor. If you prefer, you may discuss your interpretation concerns with the Performance Improvement department at ext. 5108 and the Performance Improvement staff will advocate on your behalf. Every effort will be made to accomodate your needs to the best of our abilities. You may report your concerns about translation and sign language services to the Illinois Department of Health by calling (800) 252-4343 or the Hearing Impaired may call Illinois Relay Services at (800) 526-0844.
You will be provided with a bar-coded wrist ID band which must be worn at all times to ensure proper patient identification. The bar code on your ID band is matched to your electronic medication administration record. For patient safety, staff will be verifying patient identification by checking your ID band frequently. Everyone who provides care for you during your stay will be wearing an identification badge, which includes the individual's photo, name and position.
Some patients are admitted for outpatient observation at the request of their physician. Whether for medical or surgical reasons, observation means the patient may be discharged within the next 23 hours. If you are admitted for outpatient observation, your condition will be monitored closely by the nursing staff with updates given to your physician. Your status will change from outpatient observation to inpatient only if your condition worsens or you require further diagnostic testing and/or treatment that can only be provided in an inpatient setting. If your condition remains stable during the 23-hour period and there is no medical reason for you to remain in the hospital, you will be discharged. Please be prepared to make arrangements for transportation home to accommodate this short stay.
If your admission is planned, a Morris Hospital patient representative will contact you prior to your hospital stay. Patients who are admitted on an emergency or urgent basis will be contacted by a patient representative during their hospital stay. The patient representative will ensure that all pre-certification insurance requirements are met. The patient representative will also discuss any financial obligations that may remain after insurance coverage and will assist patients in developing a plan to meet those obligations.
What to Bring
Patients should bring a robe, pajamas, slippers and toiletries to the hospital, as well as photo ID, insurance card(s) and Advanced Directives. Books and magazines are also encouraged.